The lobby of Northcentral Electric Cooperative is now OPEN.  We thank our members for their patience!
If you or someone you know has been affected by the COVID-19 pandemic, please call our Customer Service Department at 800.325.8925 to discuss your options for your bill.

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Northcentral Lobby Is Now Open!

Mar 16th 2020

After ten weeks of social distancing, the lobby of Northcentral Electric Cooperative is now open.  We have taken safety precautions to protect our employees and our members.  We ask that you maintain social distancing while you visit.

The safest methods for paying and managing your bill are by phone and smartphone app.  If you need to make a payment over the phone, please call us at (800) 325-8925.

You can also download our smart phone app available for Apple and Android devices.  Our online payment portal is open 24 hours a day at www.northcentralelectric.com.

 



Disconnection For Non-payment To Resume Wednesday, May 27th

Feb 21st 2020

The temporary suspension of disconnects during the COVID-19 pandemic was planned to expire after May 14th. At the request of the state, Northcentral Electric Cooperative has decided to extend this deadline through Memorial Day. We will resume disconnections for non-payment of services beginning Wednesday, May 27,, 2020.

Members who are behind on their accounts do have options. We encourage those experiencing hardship to call us at 800-325-8925 to make payment arrangements with our Customer Service Representatives. Northcentral is prepared to spread those balances over a series of months to ease the burden on our members facing hardship due to the pandemic. It is recommended that members make any effort to make payments on their accounts as they are able in order to avoid balances being combined with typically higher summer billings.

If you or someone you know is having trouble paying their energy bills, the Low Income Home Energy Assistance Program (LIHEAP) may be able to help. This federally-funded program helps eligible low-income households pay for their home energy bills. To check your eligibility and to apply for LIHEAP assistance, contact the following county agencies as soon as possible as their services are in high demand during the COVID-19 pandemic.

Desoto County:

Mid-State Opportunity

9607 Highway 178

Olive Branch, MS 38654

midstateopp.com

Marshall County:

Northeast MS CS

230 E College St.

Holly Springs, MS  38635

662-252-4511

Tate County:

Mid-State Opportunity

100 Scotsdale St.

Senatobia, MS  38688

662-562-7733

midstateopp.com

 

Lafayette County:

Lift, Inc.

185 Highway 6 E

Oxford, MS  38655

662-842-9511